Shipping & Delivery
Each piece from Sauls Collective is carefully packaged to help ensure it arrives safely. Because original artwork varies in size, weight and format, shipping methods and packaging may differ from one piece to another.
Where We Ship
We currently ship within the continental United States.
Shipping to Alaska, Hawaii, United States territories and international destinations is not currently available through our website.
Local pickup and limited delivery may be available in Cary and the surrounding Triangle area by prior arrangement.
Processing Time
In-stock artwork is typically prepared and shipped within 3–5 business days after payment is received. Weekends and holidays are not included.
Processing time is separate from the carrier’s estimated transit time. If an order requires additional preparation or specialized packaging, we will contact you before shipment.
Commissioned, custom and personalized artwork follows the schedule established when the project is approved.
Shipping Costs
Shipping charges are calculated at checkout based on the delivery address and the artwork’s size, weight and packaging requirements.
Any estimated delivery date shown during checkout is provided by the shipping carrier and is not guaranteed.
How Artwork Is Packaged
Packaging is selected according to the artwork’s size, materials and format.
Stretched canvases, framed artwork and smaller works are securely protected and shipped flat or boxed as appropriate.
Unstretched canvas artwork measuring 24 × 24 inches or larger ships rolled in a sturdy mailing tube unless the individual listing states otherwise.
Protective materials may include archival tissue, glassine, corner protection, rigid backing and cushioning appropriate to the artwork.
Please review the individual artwork listing for any piece-specific shipping information.
Tracking, Insurance and Signatures
Shipped orders include tracking. Tracking information will be sent to the email address provided at checkout once the package has been accepted by the carrier.
Original artwork is shipped with insurance appropriate to its value. A signature may be required for larger or higher-value purchases. When a signature is required, please ensure someone is available to receive the package or arrange an alternate delivery with the carrier.
Local Pickup and Triangle-Area Delivery
Local pickup in Cary and limited delivery within the Triangle may be available by prior arrangement.
Please contact us before placing your order so we can confirm availability and provide instructions. Pickup is by appointment only. Any delivery fee will be confirmed in advance and may depend on the destination and size of the artwork.
Address Accuracy
Please confirm that your shipping address is complete and correct before submitting your order. If you notice an error, contact us immediately.
Once an order has shipped, we cannot guarantee that the carrier will be able to change the delivery address. Additional shipping costs resulting from an incorrect or incomplete address may be the buyer’s responsibility.
Carrier Delays and Missing Packages
Sauls Collective is not responsible for delays caused by the shipping carrier, severe weather or other circumstances outside our control. However, we will assist with tracking questions and eligible carrier claims.
If tracking shows that a package was delivered but you cannot locate it, please check with other household members, neighbors and the carrier before contacting us.
Artwork Damaged During Shipping
If your artwork arrives damaged, keep the artwork and all original packaging and contact us within 48 hours whenever possible. Include your order number and clear photographs of the artwork, shipping box and packaging.
Do not return damaged artwork until we provide instructions. Complete information about damaged orders and available resolutions is included in our Returns & Refunds Policy.
Questions
If you have questions about shipping a particular artwork, local pickup or Triangle-area delivery, please contact us before purchasing.
Last updated: August 14, 2026