Returns & Refunds

We want you to feel confident when purchasing artwork from Sauls Collective. Because each original is one of a kind, we ask that you review the following policy before completing your purchase.

Original Artwork Returns

Original artwork purchased directly from Sauls Collective may be returned under the following conditions:

  • Contact us within 7 calendar days of delivery to request a return.

  • The artwork must be returned in its original, unaltered and undamaged condition.

  • Returns must be authorized before they are shipped. Please do not send artwork back without first contacting us.

  • Once a return is approved, the artwork must be shipped within 7 calendar days.

  • The buyer is responsible for return shipping, tracking and insurance covering the full value of the artwork.

  • The artwork remains the buyer’s responsibility until it is safely delivered to Sauls Collective.

Whenever possible, please reuse the original packaging. If the packaging is damaged or unsuitable for a safe return, contact us before shipping the artwork.

Refunds

Once the returned artwork has been received and inspected, we will issue a refund to the original payment method within 7 business days.

The refund will include the purchase price and applicable sales tax. Original shipping and delivery charges are nonrefundable. Return-shipping costs are also the buyer’s responsibility.

We reserve the right to reduce or decline a refund if the artwork is returned damaged, altered or improperly packaged.

Items That Cannot Be Returned

The following purchases are final sale and cannot be returned or exchanged:

  • Commissioned or custom artwork

  • Personalized artwork or items

  • Products that are not original artwork, unless the individual product listing expressly states otherwise

These exclusions do not apply when an order arrives damaged or an incorrect item was sent.

Damaged Artwork

We carefully package every piece for shipment. If your artwork arrives damaged, please contact us within 48 hours of delivery whenever possible.

Include:

  • Your name and order number

  • Clear photographs of the damaged artwork

  • Photographs of the shipping box and packaging

  • Photographs of any visible damage to the outside of the box

Please keep the artwork and all original packaging until the claim has been resolved. Do not return damaged artwork unless we provide return instructions. We will work with you to determine the appropriate resolution, which may include a refund when the damage is confirmed.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Standard orders may be canceled before they have shipped. Once an order has shipped, it is subject to the return policy above.

Commissioned, custom and personalized orders cannot be canceled once work has begun and are final sale.

Requesting a Return

To request a return or report a damaged order, please contact us through our Contact page and include your name, order number and reason for contacting us.

Last updated: August 14, 2026